PRIVACY POLICY

This legal statement contains our privacy policy, registered address, and company registration details.

This website is owned and operated by:

Poon’s Pantry Ltd. Verulam Point, Station Way, St Albans, AL1 5HE

Please note that by using this website you are bound to these terms and conditions detailed below, which form the basis of an agreement between you as user and Poon’s Pantry Limited, Company Registration No. 10014110 and VAT No.380639479.

Our registered office is at: 635 Bath Road, Slough, Berkshire, SL1 6AE

By accessing this site, you must be:

1) Of legal age for purchasing and consuming alcoholic beverages in accordance with the regulations of your country of residence.
2) In a country which permits the promotion and consumption of alcoholic beverages.
For information relating to responsible alcohol consumption please visit www.drinkaware.co.uk

 

USER POLICY

1. ​All information, artwork, text, video, audio, pictures, software and other intellectual property (“the Content”) contained on this website are protected by copyright and international laws. All Content is provided on a personal use basis only, none of the Content should be used for commercial use.
2. You agree that use of this website and any related services is at your sole risk and that Poon’s Pantry Ltd makes no representations or warranties regarding the website or the Content whether express or implied, arising by law or otherwise, including that relating to any Content that may be regarded as objectionable, indecent or offensive.
3. You also agree that Poon’s Pantry Ltd will not be liable for any loss or damage of any nature whatsoever and howsoever arising out of or in connection with the viewing, use or performance of this website, the Content, or related services, whether due to inaccuracy, error, omission or any other cause.
4. Poon’s Pantry Ltd reserves the right to change any Content on this website and reserves the right to modify, alter, change, amend, update or revise in any way whatsoever these terms and conditions form the agreement between Poon’s Pantry Ltd and the user, but will not change the way Poon’s Pantry Ltd uses your information as provided previously without your express consent.
5. Poon’s Pantry Ltd have no control of, accept no responsibility for, and do not endorse any content found within third party sites that may be linked to Poon’s Pantry Ltd’s website. Any reliance placed on information found on these third party sites should be done at the user’s own risk.

 

SPECIAL OFFERS AND VOUCHER CODES

When redeeming special offer or voucher codes, users must adhere to the below terms:

• Customers may only redeem offer codes for one transaction.
• Offer codes may not be used in conjunction with any other offer.

 

COMPETITION TERMS AND CONDITIONS

When entering a competition promoted by Poon’s Pantry Ltd, you agree to the following terms and conditions:

• The provider of the prize is stated within the promotional material.
• The Promoter is Poon’s Pantry Ltd. Verulam Point, Station Way, St Albans, AL1 5HE.
• Entrants must be aged 18 or over. Proof of age and identity may be required.
• Entry is open to residents of the UK mainland and Republic of Ireland except employees (and their families) of Poon’s Pantry Ltd and their agents, the suppliers of the prizes and any other companies associated with the competitions.
• Any falsified names or addresses will result in your entry being disqualified.
• Incomplete, illegible, or inaudible (if made by phone) entries will be voided.
• Only entries made directly by the person entering the competition will be recognised.
• The provider and promoter of the prize accept no responsibility for lost, damaged or delayed entries.
• The prize(s) offered is (are) not transferrable and cannot be exchanged for cash or any other alternative prize(s).
• The winner(s) is (are) responsible for expenses and arrangements not stated in the prize(s), including any necessary travel documents, transport, accommodation, passports and visas.
• Prizes are subject to availability and the prize providers’ terms and conditions.
• The promoter and supplier reserve the right to amend or alter the terms of competitions at any time and to reject unsuitable entries.
• If a prize is unavailable for whatever reason, the promoter reserves the right to offer an alternative prize that is of equal or greater value than the prize originally offered.
• The winner(s) agree(s) to their name, photograph and disclosure of country of residence being used by Poon’s Pantry Ltd in any publicity during and/or after the promotion of the competition. The winner(s) also agree(s) to co-operate with any other reasonable requests by Poon’s Pantry Ltd relating to any competition-based publicity.
• Unless otherwise stated, competition winner(s) will be selected at random from all admissible entries that are received by the closing date, as stated within the promotional material.
• All reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with the competition terms and conditions, the promoter reserves the right to offer the prize to the next eligible entrant, who will be selected at random in accordance with these terms and conditions.
• In the event that the competition is being judged, the promoter reserves the right to offer the prize to the runner(s)-up, who will be selected by the same judges.
• Unless otherwise stated, confirmation of the prize will be sent in writing by email or an appropriate social media platform to the prize winner(s).
• Failure to respond to communications by the promoter of the competition, or failure to meet the eligibility requirements for the prize, may result in the winner having to forfeit their prize.
• In the event that a discrepancy arises between these standard competition terms and conditions and the details stated in the promotional material, the details stated in the promotional material prevail.

 

CREDIT & DEBIT CARDS

We do not store credit card details nor do we share financial details with any 3rd parties.

 

DELIVERY & RETURNS

When purchasing from Poon’s Pantry Ltd’s online shop, you agree to the following terms and conditions:

• You will receive an order confirmation email when your order has been placed through our online shop.
• Orders placed through our online shop will be processed within 3-5 working days.
• When your order is ready for dispatch, you will receive an email with your unique tracking number.
• To request a full refund or exchange, please notify us by email within 28 days of receiving your order. Please state whether you would like a full refund or exchange and quote your order confirmation number, the product name, your full name, email address, phone number and delivery address.
• Approved refunds will be credited to the credit card used during the original transaction within 30 days and will exclude shipping costs.
• We recommend that items are returned to us via a recorded delivery service to ensure that they are protected and insured during transit.
• If you fail to meet these terms and conditions, the product(s) will be returned to you and you will not receive a refund nor be eligible for an exchange.
• Please note that you may be asked to show proof of age upon delivery of your order.

 

PRIVACY POLICY

INTRODUCTION

1. ​This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. ​We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
3. ​We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. ​We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. ​Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. ​The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
7. ​Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

 

THE BASES ON WHICH WE PROCESS INFORMATION ABOUT YOU

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

 

INFORMATION WE PROCESS BECAUSE WE HAVE A CONTRACTUAL OBLIGATION WITH YOU

When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

• verify your identity for security purposes
• sell products to you
• provide you with our services
• provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

 

INFORMATION WE PROCESS WITH YOUR CONSENT

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at eatwell@poonslondon.com. However, if you do so, you may not be able to use our website or our services further.

 

INFORMATION WE PROCESS FOR THE PURPOSES OF LEGITIMATE INTERESTS

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our business
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage business risk
• protecting your interests where we believe we have a duty to do so

 

INFORMATION WE PROCESS BECAUSE WE HAVE A LEGAL OBLIGATION

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

 

SPECIFIC USES OF INFORMATION YOU PROVIDE TO US

 

COMPLAINTS REGARDING CONTENT ON OUR WEBSITE

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

 

INFORMATION RELATING TO YOUR METHOD OF PAYMENT

Payment information is never taken by us or transferred to us either through our website

Our employees and contractors never have access to it.

 

JOB APPLICATION AND EMPLOYMENT

If you send us information in connection with a job application, we may keep it for up to 12 months in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for 3 years before destroying or deleting it.

 

SENDING A MESSAGE TO OUR SUPPORT TEAM

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our response.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

 

COMPLAINING

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

 

USE OF INFORMATION WE COLLECT THROUGH AUTOMATED SYSTEMS WHEN YOU VISIT OUR WEBSITE

 

COOKIES

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

• ​to track how you use our website
• ​to record whether you have seen specific messages we display on our website

We provide more information about the cookies we use in our Cookie Declaration below.

 

PERSONAL IDENTIFIERS FROM YOUR BROWSING ACTIVITY

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

 

OUR USE OF RE-MARKETING

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

 

DISCLOSURE AND SHARING OF YOUR INFORMATION

 

INFORMATION WE OBTAIN FROM THIRD PARTIES

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

 

THIRD PARTY ADVERTISING ON OUR WEBSITE

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

 

CREDIT REFERENCE

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

 

DATA MAY BE PROCESSED OUTSIDE THE EUROPEAN UNION

Our websites are hosted in the United Kingdom

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

• the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
• the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union
• we comply with a code of conduct approved by a supervisory authority in the European Union
• we are certified under an approved certification mechanism as provided for in the GDPR
• both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information

 

ACCESS TO YOUR OWN INFORMATION

 

ACCESS TO YOUR PERSONAL INFORMATION

At any time you may review or update personally identifiable information that we hold about you.

To obtain a copy of any information that is not provided on our website you may send us a request at eatwell@poonslondon.com.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

 

REMOVAL OF YOUR INFORMATION

If you wish us to remove personally identifiable information from our website, you may contact us at eatwell@poonslondon.com. 

This may limit the service we can provide to you.

 

VERIFICATION OF YOUR INFORMATION

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

 

OTHER MATTERS

 

USE OF SITE BY CHILDREN

We do not sell products or provide services for purchase by children, nor do we market to children.

If you are under 18, you may use our website only with consent from a parent or guardian.

 

ENCRYPTION OF DATA SENT BETWEEN US

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

 

HOW YOU CAN COMPLAIN

If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is eatwell@poonslondon.com. 

You can find further information about our complaint handling procedure by contacting us directly on eatwell@poonslondon.com. 

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/.

 

RETENTION PERIOD FOR PERSONAL DATA

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

• ​to provide you with the services you have requested;
• ​to comply with other law, including for the period demanded by our tax authorities;
• ​to support a claim or defence in court.

 

COMPLIANCE WITH THE LAW

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

 

REVIEW OF THIS PRIVACY POLICY

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us directly eatwell@poonslondon.com.